PSSC Plastic Surgery Skin Clinic (“PSSC”, “we”, “us”) is a physician-led clinic. We take the privacy of your personal information seriously. As a health care provider in Ontario, we follow the Personal Health Information Protection Act, 2004 (PHIPA), the guidance of the College of Physicians and Surgeons of Ontario on patient privacy, and applicable federal privacy and anti-spam law.
This policy explains what information we collect through our website, online forms, online booking and text messages, how we use it, and the choices you have.
When you use our website or contact us, we may collect:
Please do not include sensitive medical details in our general website forms or in text messages. You can share photos and reports through our secure patient portal after you request a consultation.
We use your information to:
We do not sell your personal information.
If you give us your mobile number on our request form and tick the box agreeing to receive text messages, you agree to receive text messages from Dr. Hayward’s office about your consultation request. For example, we may text you a link to book your consultation, a reminder to complete your booking, or a notice about a change to our booking calendar.
We share information only as needed to run our clinic, and only with service providers who help us do so, including:
We may also disclose information where you have consented, where PHIPA or other law permits or requires it, or to protect someone’s health and safety.
Some of these providers store information on servers outside Canada, including in the United States. Where that happens, the information may be subject to the laws of that country.
Our website uses cookies and similar tools, including Google Analytics and Google Ads measurement, to understand how visitors find and use our site and how our advertising performs. You can control or delete cookies in your browser settings. You can also opt out of Google’s measurement through Google’s tools.
If you ask to receive news or updates, we will email you. You can unsubscribe at any time using the link in any email or by contacting us. We will still send you messages that are needed for your care or your request.
We use reasonable safeguards to protect your information from loss, theft and unauthorized access, including secure online systems and limiting access to the staff who need it. No method of sending information over the internet is completely secure, so please use our secure patient portal for anything sensitive.
We keep personal information only as long as we need it for the reasons above or as required by law and professional standards. Medical records are kept for the period required by the College of Physicians and Surgeons of Ontario and PHIPA.
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to certain uses, subject to legal limits. If you are concerned about how we handled your information, contact us first. You can also contact the Information and Privacy Commissioner of Ontario.
For privacy questions or requests, contact the clinic’s privacy contact, Dr. Victoria Hayward:
PSSC Plastic Surgery Skin Clinic
581 Davis Drive, Suite 101, Newmarket, Ontario L3Y 2P6
Phone: 905-898-1814
Email: info@pssclinic.com
We may update this policy from time to time. The “Last updated” date at the top shows the most recent version.